Frequently Asked Questions

Expert answers to your skincare and order inquiries.

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging and contain at least 50% of the original product.

Are Lancer Skincare products cruelty-free?

Yes, Lancer Skincare is committed to ethical practices. We do not test our products or ingredients on animals.

Can I use The Method if I have sensitive skin?

Absolutely. We offer specific formulations of The Method (Cleanse, Exfoliate, and Nourish) designed specifically for sensitive or reactive skin types.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.